Euro Palace Casino Review Übersicht über die Auszahlungsquoten
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Euro Palace Casino Review Unsere Erfahrungen im Überblick – ist Euro Palace Betrug?Zum Download gibt es leider keine App, aber egal ob iPhone oder Android, die mobile Version der Webseite funktioniert immer. Innerhalb der nächsten 7 Tage muss dann die zweite Einzahlung erfolgen, diesmal werden folglich bis zu Euro mit einem prozentigen Bonus bedacht. Dieses Zertifikat wurde dem Casino vergeben, weil der Spielbetrieben hier fair ist, die Seite ehrlich und verantwortungsbewusst betrieben wird und die Geldtransaktionen sicher sind. Wenn wir schon mal beim Thema der Webseite sind, wollen wir auch noch gleich von Info Nuggets Erfahrungen in Sachen Nutzerfreundlichkeit dieser Gaming Plattform reden. Akzeptieren Spieler aus Frankreich. Spieler, die sich auf ein langes und schnelles Spielvergnügen einstellen, werden sicherlich auch von den Bonus- und Free Spin Möglichkeiten überzeugt werden. Auf der schnell zu findenden Kontakt-Seite gibt es unter anderem den Live Paypal Deposit Limit. Dieser Anbieter hat eine Spiele Auswahl von mehr als Games in petto. Flash Player
Euro Palace Casino Review - 600+ Casino Spiele – schon gesehen?Ein kleiner Downer: PayPal wird nicht angeboten. Zu den digitalen Spieleautomaten gehören alleine schon klassische Games, die es so in keinem anderen Online Casino gibt. Sowohl für das Smartphone als auch für das Tablet ist dies eine gute Alternative zur Version für den mobilen Browser — obwohl diese auch nicht zu verachten ist! Ich konnte sehr positive Erfahrungen mit dem Kundendienst sammeln. Um den vollen Bonus zu bekommen, ist die erste Einzahlung innerhalb von 7 Tagen nach der Registrierung nötig. Euro Palace. Ein kleiner Downer: PayPal wird nicht angeboten. Abzocke kann bereits aufgrund der Softwarepartnerschaft im Hintergrund gänzlich ausgeschlossen werden. Es liegt deshalb in der Verantwortung des Nutzers sicherzustellen, dass er die regionalen Vorschriften versteht und einhält. Trotzdem gibt es dafür wenigsten einen Zusatzpunkt. Dieses Zertifikat Support Neteller Com dem Casino vergeben, weil der Spielbetrieben hier fair ist, die Seite All Slots App und verantwortungsbewusst betrieben wird und die Geldtransaktionen sicher sind. Dieses Angebot kann sich aber auch immer ändern, wenn es zum Beispiel eine besondere Promotion gibt oder das Casino auf eine neue Besonderheit aufmerksam zu machen. Die Menüpunkte sind transparent und logisch. Echte Klassiker finde ich leider nicht.
Those few more days later, nothing happened. Ashley contacted the casino again and they said she would receive the money the next day and that the manager would personally call her to see if she received her deposits.
The next day, there was no money and she never received the promised phone call. She waited a few more days and receive a response to her complaint where she was asked by the casino to send them an email with her account details.
She tried to do so, but was unable to send emails and instead she asked the casino to send her an email.
The casino never responded and the case remains open. Black points: 30 3 for this casino. The player kept getting an error code on a slots games and the casino wouldn't help him out for a long period of time.
But when he started to play the slots game, he kept getting an error code For four days he followed the instructions from the support but wasn't able to play in the real money mode, only in virtual mode.
About eight different support team representatives told him that they handed the problem to the technical support and he should try it in an hour, some said in hours.
When Johny tried to play again, it took his bet money and displayed the error code again. Johny also mentioned how badly was this issue of his handled and he won't expect to get his money back or satisfaction of played slots games.
This case has never been resolved. Johny asked for his deposit to be returned to him due to a game error. After he played his first round, he received an error code When Johny contacted the support and gave them the code, they advised him to restart his PC and to clean the cookies.
Johny did as he was advised, but that didn't help, the game kept getting an error. Then Johny contacted the support again and this time they told him they didn't know what kind of error it was and asked him to send an email to a different department.
Johny asked for his deposit to be returned to him and had been waiting for the answer from the casino for a while now.
The casino never responded to the complaint and it remains open. Show 2 similiar complaints with 45 black points in total 4 for this casino.
Black points: 19 1 for this casino. Extremely long withdrawal process without a reason. While he tried to upload his documents for verification, an error occurred and Seppoelander was advised by the support team to resend those to a specific email given by them.
He sent those in and the casino informed him that everything was being processed. They also apologized to him for the delay.
Later on, the casino replied to the complaint saying that all the documents were approved and he should receive the winning within hours.
Four days later, Seppoelander wrote on the complaint that he still didn't receive the money. We believe that he did receive his winning but there is no update on the complaint.
Complaints on related 7 Sultans Casino Same owner. The player from New Zealand has won a substantial amount and requested a withdrawal. The casino suggested that the winnings have been played afterwards.
Black points: 99 for this casino. Player was accused of multiple account holdings but the casino never provided any solid proof.
Once he filed the complaint with a mediator, they were able to find out the reason for this happening. The casino claimed that the player was engaged in the operation of multiple accounts but they never provided any proof.
The complaint remained unsolved. Player was accused of multiple account holdings and their winnings were confiscated. But when he requested a second withdrawal in the same amount as previously, it was denied and the player was accused of irregular activities.
Once the mediator contacted the casino asking them for proof, they didn't provide any to them either. The player was then advised to contact the LGA gaming authority which they did but ever since then, there's no further information on the outcome.
Show 1 similiar complaints with 0 black points in total. Black points: 27 for this casino. Player's account got suddenly blocked without an explanation from the casino.
The player had been a customer of the casino for over two years and when he finally won some money, his account got blocked without any explanation from the casino.
No more information was provided after this and the complaint remained unsolved. Black points: 20 for this casino. Extremely delayed withdrawal and verification processing.
They sent some of the documents multiple times but the casino claimed that they didn't receive them.
On the other occasion, the casino claimed that they actually did receive the documents. The player felt confused and asked the mediator for help.
No further information is available and the complaint remains unsolved. Black points: 18 for this casino.
Player's account got blocked due to breaking an unspecific rule. The player used a bonus to play and soon after they won, their account got closed.
The casino claimed that they had broken their rules but never gave the player more information about which specific rule did they break.
Show 2 similiar complaints with black points in total 38 for this casino. Complicated and delayed withdrawal processing. In the end, the player's account got frozen.
The player requested a withdrawal via wire transfer but didn't receive their winnings. They exchanged about emails with the casino trying to figure out what happened to their money.
The casino promised them to trace the wire but that didn't happen either. The player provided their bank statement signed by the branch manager to prove that they didn't receive the funds.
Later on, the casino froze the player's account. The player made a withdrawal request and sent all the documents needed for their account verification, but the process was delayed.
There are no further details available. Show 1 similiar complaints with 39 black points in total 3 for this casino.
Black points: 18 1 for this casino. Player's account was blocked due to irregular betting pattern, which is against the casino's rules.
The player sent all the documents that were needed for their account to be verified. Even though their documents passed the process, their account was permanently closed as they were accused of an irregular betting pattern.
The casino informed the player that their decision was final. There is no further information available and the complaint remained unsolved.
Complaints on related Piggs Peak Casino Same owner. Black points: 12 1 for this casino. The casino kept on asking the player for more documents to verify, which extremely delayed the withdrawal process.
Philz33 requested a withdrawal and was asked to send documents for verification. He sent those documents and was asked to send them again because they were not clear enough.
He sent them about twice, so altogether, three times. The following day, the casino asked him for more credit cards documents for verification but Philz33 mentioned those were the only cards he used while he played at the casino.
Ever since then, there is no update on this complaint and remains unresolved. The player's account was closed due to a broken rule of the casino.
Alexandro played slots in Piggs Peak casino and lost everything and never had a cashout. Later on, he made a deposit and started playing but never used a bonus.
Next time he wanted to play again, his account was being blocked and under the investigation with all of his money voided. When the ThePOGG contacted the casino, they informed them that Alexandro's account had been associated with other players accounts.
They have also provided a list of all the associating indicators that they have gathered to support their decision. There is no further update about this complaint and it remains unresolved.
Complaints on related La Vida Casino Same owner. The player's account was permanently closed due to broken terms and conditions.
After he contacted the support team for an update, they informed him that the account was locked by the Player Security Department as a result of discrepancies they have picked up on the account.
They also said that the account couldn't be unlocked as their decision was final. The player's funds were confiscated and his account was blocked due to a fraud.
After one week passed, Lekhon contacted the casino for an update and received an information that his winning was already sent. On the following day when the player contacted them again, they informed him that his account was blocked due to a fraud.
Lekhon then asked the casino for the refund of his deposit, but it was denied. There is no further information on this case and it remains unresolved.
The casino won't pay the player his winning due to broken terms and conditions. The player, Victor, received the previous withdrawal without any problem.
Then he used a bonus, won again, and the casino asked him for notarized documents and Victor had sent those in. The casino still refused to pay him his winning due to broken terms and conditions.
Complaints on related RubyFortune Casino Same affiliate. No reaction policy, good regulator. Black points: 23 for this casino.
Player's winnings were confiscated by eChecks payment method. Apparently, the player owed money to eChecks and that's where they went to.
The casino apologized to the player but they couldn't do anything else for him. Black points: 17 for this casino. Player's winnings were confiscated due to broken rules.
Later on, the player's account became closed and when they asked for an explanation, they were told that they broke the casino's terms and conditions.
Ever since then, there is no other information available. Black points: 9 for this casino. Player's winnings were confiscated and his account was closed permanently.
He then sent them all and waited. About a week later, he went to check his player's account and found out that it was blocked. He then contacted the live chat support where he was informed that his account has been banned for life and all his winnings were confiscated.
There's no further information provided and the complaint remained unsolved. Black points: 85 2 for this casino. Unpaid winnings without an explanation from the casino.
The casino never responded to the complaint or the player himself and the complaint remained unsolved.
Black points: 69 2 for this casino. Casino ingnored notarized documents. The player complained that after he won some money and asked for a withdrawal, the casino asked him for notarized documents.
However, after the player sent them the documents the casino asked for the contact info of the notary person. The Player gave them everything they requested, provided the documents certified by a new notary but the casino was not replying.
Black points: 47 1 for this casino. Winnings confiscated,account blocked without explanation. The player complained that after he asked for a withdrawal, sent all the required documents to the casino and after they were approved, the casino took his winnings and blocked his account without any explanation.
Black points: 25 1 for this casino. Casino confiscated player's winnings without any explanation. The player accepted the welcome bonus and once he finished the requirements, he requested a withdrawal.
He sent the casino all required documents for his account to get verified, but that was taking a long time. In the end, the casino closed his account without any explanation.
When the player contacted the live chat support to find out why this happened he didn't receive any relevant response.
After he sent the proof, he was asked to wait for their response. No other news is available ever since. The very long verification process of over one month long.
Richard requested a withdrawal and was asked to send notarized ID and bank statement for the account verification purposes.
He did so immediately and ever since then, his account had been on stand by for over a month. No further information is available since then. The player's withdrawal was delayed.
Ever since then, the player had been waiting to get paid. No update is available ever since then and the complaint remains unsolved. The player's winning was confiscated due to breached terms and conditions of a bonus.
After the player accepted a bonus, they asked the live chat representative for the terms and conditions of it. They requested a withdrawal but later on, found out that their winning was confiscated due to high betting.
After numerous phone calls and promises of callbacks with updates, the player received an email confirming the funds would be confiscated. The player contacted the live chat again and they informed them their winning would be back at their account the following day.
When the player contacted the casino via phone, they said none of it was true and the winning was confiscated permanently due to breached terms and conditions.
No more update ever since then is available. Show 10 similiar complaints with 1, black points in total 32 for this casino. The player complained that he opened an account with Ruby Fortune because he was not aware of the fact that it was in the same group of casinos that the one he had self-excluded himself from.
He complained about the fact that the casino discovered this only 2 days later and in the meanwhile, he won some money.
He said he was not aware he shouldn't have played there and the casino didn't warn him in time so it was the casino's fault and they should pay him his winnings.
Complaints on related CabaretClub Casino Same affiliate. Winnings cancelled without relevant reason.
Player complained he won some money, the casino congratulated him and asked him for standard documents, but when the player later went to check the status of his withdrawal he found his account was suspended, decision of the management.
His winnings were cancelled, only deposit returned. The player was not aware of any wrongdoing from his side. No reply from the casino, no more update since then.
Black points: 7 for this casino. Winnings stopped for withdrawal, player was asked to chose different payment provider twice.
Player complained that after he asked for a smaller withdrawal he was asked to chose a different pyment provider from the one he used to deposit funds.
He then asked for a bigger withdrawal, was asked to send additional documents for security check and was asked again to chose a different payment provider.
Until then his account stayed suspended. No reaction from the casino, no more update since then. Missing funds from bank account.
Player complained that a sum of money got deducted from his bank account on behalf of Bayton Ltd casino owner but he claimed he had never made such transaction.
Black points: 9 1 for this casino. Delayed payment, account locked. Player asked for a withdrawal, passed the security checks, the casino contacted him via phone to confirm all, but 10 days later he was still waiting for his withdrawal and the casino support was not able to give him any time frame.
He later updated the complaint saying that his account got suspended after the complaint had been made. Complaints on related JackpotCity Casino Same affiliate.
Unfortunately, there is no update on whether the player received the rest of their winnings or not.
Black points: 86 for this casino. The player's winnings were confiscated. He contacted the casino immediately and found out that the account was compromised by the manager's decision and his winnings confiscated where the deposit was promised to be returned to him.
After that, it was the last information provided by the player and we're not sure whether he received his winnings or not. Black points: 63 for this casino.
Very long verification process where the funds were confiscated without an explanation from the casino. The player tried to submit their documents for verification but was asked to send them again but this time, they needed their new ID because the old one was unclear and damaged for verification.
Shortly after that, they received a phone call from the casino about their winning being confiscated. The player immediately sent a new ID with a declaration that certified it was a true photo of them.
Ever since then, the casino didn't provide the player with an update. There is no further information available since then.
Black points: 53 for this casino. The player's account was blocked without a relevant explanation from the casino. Soon after that, their account was blocked, money was confiscated and the deposit was promised to be returned to them.
Claracity became desperate of why wouldn't the casino pay them their winnings. There is no further information about this complaint and it remains unresolved.
The casino never responded either! Black points: 19 for this casino. Extremely delayed withdrawal process.
Falafelguden from Norway requested a withdrawal of NOK93, and sent all the documents that were necessary to get his account verified.
The payout became delayed and the casino kept on giving him different answers every time he asked them for an update.
Falafelguden was convinced that the casino was doing that on the purpose and was stalling the whole process of the request. No further details are available ever since then.
Disputed amount: 93, kr real money. Extremely long withdrawal process. The player became frustrated and upset. Black points: 14 for this casino.
The player's winnings were confiscated and the account was closed. Player complained that he was a regular player at the casino, won and lost money, always was paid, but the last time he asked for a withdrawal he had not been paid for over a month and then his account was suspended.
Account closed without any explanation. The player complained that after he asked for a withdrawal of some of his winnings and after he sent all the documents needed for the verification, the casino first told him his account was verified and his withdrawal would be processed but at the same time, his account got locked.
The only reply he had was that it was a casino management's decision. Black points: 6 for this casino. Terms and conditions breach accusation, account locked without any explanation.
The player complained that after he won some money he asked for withdrawal and received an email saying that it was in progress. But one month later, he still wasn't paid so he spoke to the casino's live chat and was informed that he was not going to be paid because he broke the terms and conditions of the casino.
However, no one was able to tell him why was it so. His account got locked. Disputed amount: 28, kr bonus money.
Extremely long withdrawal process while the casino played a runaround game with the player. They kept giving the player different updates every time, once they needed different payment method, then the payment was refunded to their MasterCard, or they couldn't locate the payment, etc.
Rubbitt also sent them both his MasterCard and bank statements on repeated occasions proving that no refund was ever received in either of his accounts.
The casino didn't respond to the complaint and the case remained unsolved. All funds seized without relevant reason, deposit returned.
Player complained that after he won a bigger amount of money and asked for a withdrawal, the casino asked him to send stamped documents for security checks.
Player did so and his account was approved. However later he was informed that only his deposit would be returned and that he was banned from their site, a decision of the casino's management.
Player was not aware of breaching any terms and conditions. Disputed amount: 24, kr bonus money. Player was shortened of their winnings due to an accusation of playing with free spins and later on, of depositing via InstaDebit card.
When they asked the casino when would they receive the rest of it, they were told they wouldn't because they played with free spins.
But, the player claimed they never played with any free spins and later on, they were told they wouldn't get paid because they deposited via InstaDebit but they said that card was blocked and they used PaySafe card instead.
Black points: 5 for this casino. The casino claimed that the player already received their winnings. The player was able to provide proof that the funds were never received.
Black points: 4 for this casino. The player's withdrawal request was under the review for an unknown reason. Denis from Canada requested a withdrawal but it was delayed due to the funds being under the review of the casino.
Up until this day, we're not sure whether Denis received his winnings or not because there is no further information available.
The case remained unresolved. The player's winnings were confiscated because the credit card on their file was used by someone else and that was against the casino rules.
The player asked for a withdrawal but their winnings were confiscated because the credit card on file was used by someone else and that was against the casino rules.
The player claimed that they were the only one who used the card but the casino wouldn't agree with that. There's no other information available.
Black points: 3 for this casino. Player's winnings were confiscated due to the manager's decision.
Shortly after that, her account became locked. She then contacted the casino for an explanation and was told that her account was under the review and she needed to wait for their response.
No further details are available after that. Black points: 2 for this casino. Player's winnings were confiscated because their original deposit didn't go through.
The player claimed it wasn't true. No updates since then. Black points: 77 2 for this casino. Long verification process due to the player's account being under the review.
He did send all the documents needed for verification and didn't receive any response from the casino for over three weeks.
The casino never responded to the complaint and it remains unsolved. Black points: 46 1 for this casino.
The player requested a withdrawal and wanted to close his account so he decided to ask the live chat support on what would have happened to his winnings once he had chosen to close his account.
He was said it affect it in any way so he closed the account and waited for his funds to arrive. Three weeks later, no payment arrived.
No other details are available ever since then. Black points: 38 1 for this casino. Joint bank account, issues with verification process.
The player complained that they had issues with withdrawing their winning because his ex-partner used the same bank account for gambling and the casino had issues with their account verification checks.
There's no reaction from the casino, nor more update ever since then. Black points: 30 1 for this casino. Funds disappeared.
Player complained that when he checked his account a day later the remaining balance was changed.
He contacted the live support who told him someone else must've been playing with his account but still put some funds back to his account.
Player requested to have his gaming sessions to be checked but was hopeless with the casino. Disputed amount: 5, kr bonus money.
Delayed deposit refund. He then requested the money to be refunded but that was delayed. The casino told the player to contact the payment provider since they claimed of not having the deposit.
The payment provider gave the player a confirmation number about their successful deposit and he then sent it to the casino which didn't reply to him at all.
Black points: 20 1 for this casino. Bank account in jeopardy. Player complained that on the transactions with the casino appeared other company name than is the casino's and so he wasn't aware that his bank didn't accept gambling and therefore his bank account was in jeopardy.
He received no support from the casino. Casino replied very sparsely. Black points: 14 1 for this casino. Withdrawal issues, casino not replying. Player complained that after he asked for a withdrawal, the casino asked him to send documents for security checks.
The player provided to the casino everything but after that, he didn't hear anything back from them.
Payment processing issues. Player complained that after he tried to deposit some money and after 2 of his bank cards got rejected the amounts were deducted from his bank account.
He asked for the funds to be returned to his account but the casino's finance department was slow with processing.
Black points: 10 1 for this casino. Misleaded player. Player complained that the casino live chat kept misleading him so that he would deposit more and more in order to get a bonus but in the end he didn't get anything better and he wanted his deposit to be returned.
Player was outraged. Player complained he had made some deposits onto his player's account but it didn't appear there. The casino told him he would receive his deposit back but he didn't have any update about the progress since.
Promoted bonus not given. Player complained he had received a paper offer from the casino via post but when he claimed it he was told that such offer didn't exist.
The casino representatives told him he must had mistaken the casino but player refused this. Player complained he received a bonus offer via post that was to expire in about a month but after he inquired about it with the casino live chat he was told that no such offer was valid anymore.
Player informed the chat support that he was going to submit a complaint because it seemed like fraudulent offer and ended the chat.
Player was accused of multiple account holdings. The casino claimed that they had proof of them owning multiple accounts. Granddaughter opened a false account and made a deposit, the casino refused to cancel it.
The damaged person asked the casino to void it and return the funds to the prepaid card but the casino claimed it was not possible and was not replying to the damaged person.
Sin from the past. Show 31 similiar complaints with 10, black points in total for this casino. The casino failed to self-exclude the player.
Rubitts asked to be self-excluded because he felt suicidal and the casino did so right away. But soon after that, he was able to deposit money and play again.
No further comment is available. Matt86 had closed the account due to his gambling problem but later on, he was able to open a new account with almost the same details, except the user name.
No more update since then is available. Black points: 8 for this casino. The casino allowed the already self-excluded player to re-register with the same details and play again.
But when they won, their winnings were confiscated and their account closed. The player self-excluded themselve previously and a few months later, they tried to reregister with the same exact credentials like before and they succeeded.
But once they won, their withdrawal request was denied and their account was closed due to self-exclusion. Show 2 similiar complaints with 3, black points in total 97 for this casino.
The player had screenshots to prove this. Once they contacted casino support about it, they said the player was lying and wouldn't pay them their winnings.
The player also had screenshots to prove all this. Black points: 60 1 for this casino. The player got an error on a slot game and lost their winning.
The player won , coins and when they were about to request a withdrawal, they discovered that the win wasn't added to their account balance.
They immediately contacted the chat support just to find out it was an error and they didn't win anything.
Black points: 37 1 for this casino. Player made two deposits and they never arrived at their player's account. The player from Ireland made two deposits but they never arrived at their player's account.
After they contacted Digimedia about it, they never responded to their request. There is no update since then and the complaint remains unresolved.
Show 2 similiar complaints with 97 black points in total 2 for this casino. Complaints on related Gaming Club Casino Same affiliate.
Extremely delayed withdrawal process of almost a quarter-million dollars. This player had been trying to receive their winnings for over two years.
After he got better and left the hospital, he wanted to get his almost quarter of million dollars back but the casino asked him to provide documents for verification which he already sent to them.
Black points: 82 for this casino. The casino confiscated the player's winnings. Right after that, his account was blocked and his funds were also confiscated.
The casino told him that the money was gained due to a technical glitch and they won't pay him. The ThePOGG replied that they would try to contact the casino but they didn't expect much because the casino belonged to a part of a group which was non-responsive.
The player's funds were confiscated and his account was blocked without an explanation. He requested a withdrawal and sent all the documents needed for verification, including a notarized copy of his passport.
Around two weeks later, all of his funds were confiscated and his account was blocked without any explanation from the casino. There is no further information ever since and the complaint remains unsolved.
The player's account was locked without any notification or explanation given. The player requested a withdrawal but it was rejected without any warning or notification.
The deposit was returned to them and the account became locked. The player also complained about how difficult it is to communicate with the casino.
There is no further information nor an update on the case and it remains unsolved. Player has been accused of multiple accounts.
This player had opened an account at Gaming Club Casino and also in its three sister casinos. The support told him that it was allowed but once he asked for a withdrawal, the casino accused him of multiple account holdings and refused to pay him his winnings.
There is no other information available ever since. Show 4 similiar complaints with 3, black points in total 90 for this casino.
Extremely delayed payment for no reason given. The player from Australia requested a withdrawal and sent all the documents needed for verification.
Ever since he did so, the casino kept on providing him with all kinds of excuses not to pay him his winning. They also claimed that they tried to reach the player but he said he never received an email nor phone call from them but he was receiving bonus offers all the time with no problem.
There is no further information available and the complaint remained unresolved. No further update is available. Complaints on related Lucky Nugget Casino Same affiliate.
Uncertain case, passive regulator. The player was accused of a high betting pattern and due to that, their winnings were confiscated. The player requested a withdrawal but their winnings were confiscated by the casino due to a high betting pattern they used while playing with free spins.
No updates since then are available. Player's winnings were confiscated without an explanation from the casino. The casino then offered him the same bonus and the player made sure not to violate the max bet rule once again.
After he finished playing, the casino confiscated his winnings and returned his deposit without any explanation. Ever since the casino responded to the complaint by asking the player to send them his account number, there is no update available.
The complaint remains unsolved. No reaction, passive regulator. Several requests for the same verification documents.
Player complained after he asked for a withdrawal the casino kept asking him to send again and again the verification documents because they said they hadn't received them.
The withdrawal processing was taking too long. Black points: 7 1 for this casino. Failed payment transaction. Player complained that after he made a deposit to the casino and the money was deducted from his bank account it was not credited to his player's account.
The casino was not giving him any answers concerning this issue. Show 1 similiar complaints with 7 black points in total 1 for this casino.
Player complained he kept receiving offers from the casino even though he had asked to be excluded from the casino and all the affiliated casinos.
Complaints on related RiverBelle Casino Same affiliate. Black points: 35 for this casino. After the player asked for a withdrawal, all their funds were seized and the account locked.
The player complained that after he asked for a withdrawal of his winnings, the casino told him the payment transfer was on the way to him.
Later on, he was contacted by the casino and was told that there were some disputed amounts on his account, therefore, his withdrawal was cancelled and all funds were seized.
The player said he would be fine if the casino kept the disputed amount and paid him the rest but his account got blocked.
The winnings were canceled and the account blocked without any explanation given. The player complained that he had sent all the requested documents by the casino but his winnings got canceled and his account blocked.
The only thing the casino told him was that it was a manager's decision. Black points: 48 1 for this casino. All funds were seized without a relevant explanation from the casino.
The player complained that after he asked for withdrawal and sent to the casino the requested certified documents, he didn't hear anything back from them.
Later on, he received a response where he was accused of bonus abuse where all winnings were seized and only the deposit was returned to them.
The player was convinced that he had not violated any of the casino's terms. Disputed amount: 10, kr bonus money. Show 2 similiar complaints with black points in total 6 for this casino.
The player was accused of breaching the bonus terms and conditions. The player's winning was confiscated due to an accusation of the bonus terms and conditions being breached.
There is no further information available at this point and the complaint remains unsolved. The player asked the casino for self-exclusion but they failed to do so.
The player asked the casino for self-exclusion but they failed to do so, and, instead, they kept on sending them special offers via email.
The player didn't want any bonus for his deposit but still got one and he was unable to withdraw their funds. They complained that after they won a bigger amount they were able to withdraw only an amount of 6x of his first deposit and they were not aware of this before.
The casino have let the player make deposits even though they had self-excluded themselves from their sister casino.
The player was missing funds after a technical glitch. The player complained that after he gained a special feature, he was logged off from the casino, but not from the internet and after he logged back in, his advantage was gone.
This was not the first time this kind of glitch happened to him, however, the casino blamed his internet connection and offered him a small compensation.
Later on, the player still didn't have any solution to his issue. No more update. The player asked the casino to not to give them any bonus but they did so anyway claiming that there was no other option.
Upon their deposit, the player asked the casino to not to give them any bonus but they did so anyways claiming there was no other option but to receive it.
Once they asked for a refund of their deposit, the casino denied their request. The player got a technical glitch while playing on a mobile device.
The player complained he played a game on his mobile phone and after he won, the free spins game stopped working. They said that they had open stakes on this game and it was the only one that stopped working via their phone.
The casino support was not replying with any final solution to the player. Complaints on related Mummys Gold Casino Same affiliate.
The player's account was closed due to the management decision. A player from Ukraine played with a bonus and after the wagering requirements were fulfilled, they then requested a withdrawal.
But about 6 days later, the casino blocked their account without any explanation stating only that it was an internal management decision.
The player didn't agree with it and said they had read well through the terms and conditions and didn't violate it. In the end, their winnings were confiscated, account blocked, and the casino didn't react to this complaint so it remained unresolved.
After a technical glitch, the player's account was blocked due to a self-exclusion at the casino's sister site.
The player made a deposit, lost, made another deposit and lost again. They asked the casino for a free chip and they agreed and gave them one.
When the player started winning, they suddenly got disconnected and the account became locked. The player knew that long time ago they self-excluded themselve at the casino's sister site but couldn't understand why they were allowed to deposit, play, deposit, and play again and on a top of everything, received a free chip from the casino since they broke a rule of self-exclusion.
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